Your Privacy.
Our Commitment.

1 Who We Are

Cinevora ( "we" , "us" , or "our" ) is an IPTV streaming service that provides subscribers with access to live television channels, video on demand content, and related digital media services.

This Privacy Policy applies to all personal data we collect when you use the Cinevora website ( cinevora.com ), our Client Space, our free trial form, and any other services we operate.

2 Data We Collect

We collect only the minimum data necessary to provide and improve our service. Here's exactly what we collect and why:

We do not collect:

• Credit card numbers or banking details (payments handled by third-party processors)
• Government ID or passport information
• Biometric data of any kind
• Viewing history or content preferences
• Location data beyond country-level approximation

3 How We Use Your Data

Every piece of data we collect serves a specific, legitimate purpose. We use your information to:

• Deliver the Service: Activate your subscription, send login credentials, and provide access to our IPTV platform.
• Account Management: Manage your Client Space profile and subscription details.
• Customer Support: Respond to your questions, troubleshoot issues, and process cancellation or renewal requests.
• Subscription Reminders: Send automated notifications when your subscription is expiring (within 10 days) or has expired.
• Service Improvement: Analyze usage patterns at an aggregate, anonymized level to improve our platform.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: Detect and prevent abuse, unauthorized access, and fraudulent activity.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to deliver the subscription service you have purchased or requested.
• Legitimate Interests: Processing for fraud prevention, security, and service improvement — where our interests don't override your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: For any processing not covered above, we will ask for your explicit consent, which you may withdraw at any time.

5 Data Sharing & Third Parties

We take your privacy seriously. We do not sell, rent, or trade your personal data to any third party.

We may share your data in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our platform (e.g., hosting providers, payment processors). These providers are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority to disclose information.
• Business Transfer: In the unlikely event of a merger or acquisition, your data may be transferred to the successor entity, who will be bound by this privacy policy.
• With Your Consent: In any other circumstance, only with your explicit prior consent.

6 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

After these periods, your data is securely deleted or anonymized. You may request earlier deletion at any time — see Your Rights below.

7 Your Privacy Rights

You have powerful rights over your personal data. We make it easy to exercise them:

To exercise any of these rights, contact us at [email protected] . We will respond within 30 days . No fees apply for reasonable requests.

8 Cookies & Tracking

Our website uses a minimal set of cookies to ensure proper functionality and improve your experience:

We do not use advertising cookies or cross-site tracking technologies. You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of the service.

9 Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encrypted storage — Sensitive data including passwords and credentials are stored using strong cryptographic hashing
• HTTPS encryption — All data transmitted between your browser and our servers is encrypted via TLS
• Access controls — Strict role-based access controls limit who can access your data internally
• Protected JSON store — Our data files are stored in protected server directories inaccessible to the public
• Regular security reviews — We regularly review and update our security practices

10 Children's Privacy

Cinevora's service is intended for adults aged 18 and over . We do not knowingly collect personal data from children under the age of 18.

If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our systems. If you believe we may have collected data from a minor, please contact us immediately.

11 Third-Party Links

Our website and communications may contain links to third-party websites, apps, or services (such as WhatsApp and Telegram). This Privacy Policy applies only to Cinevora's own services.

We are not responsible for the privacy practices of third-party services and encourage you to review their respective privacy policies before sharing any personal information with them.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active subscribers via their preferred contact method (WhatsApp, Telegram, or Email)
• Display a notice on our website for a reasonable period after the change

We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

13 Contact & Data Protection

For any privacy-related questions, requests to exercise your rights, or concerns about how we handle your data, please contact us:

We aim to respond to all privacy-related inquiries within 5 minutes via WhatsApp or Telegram, and within 48 hours via email.