1 Who We Are
Cinevora ("we", "us", or "our") is an IPTV streaming service that provides subscribers with access to live television channels, video on demand content, and related digital media services.
This Privacy Policy applies to all personal data we collect when you use the Cinevora website (cinevora.com), our Client Space, our free trial form, and any other services we operate.
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We are committed to processing your personal data lawfully, fairly, and transparently. This policy is written in plain language — no legal jargon, no hidden clauses.
2 Data We Collect
We collect only the minimum data necessary to provide and improve our service. Here's exactly what we collect and why:
| Data Type | What We Collect | When Collected |
|---|
| Identity | Your name or display name | Free trial form, subscription signup |
| Contact | WhatsApp number, Telegram username, or email address | Free trial form, subscription signup |
| Subscription | Plan type, start/end dates, device type, IPTV app used | When you subscribe |
| Login | Client Space username and password (hashed) | Account creation |
| Technical | IP address, browser type, device info | Automatically when you visit our site |
| Communication | Messages sent via WhatsApp/Telegram/Email | When you contact us |
We do not collect:
- Credit card numbers or banking details (payments handled by third-party processors)
- Government ID or passport information
- Biometric data of any kind
- Viewing history or content preferences
- Location data beyond country-level approximation
3 How We Use Your Data
Every piece of data we collect serves a specific, legitimate purpose. We use your information to:
- Deliver the Service: Activate your subscription, send login credentials, and provide access to our IPTV platform.
- Account Management: Manage your Client Space profile and subscription details.
- Customer Support: Respond to your questions, troubleshoot issues, and process cancellation or renewal requests.
- Subscription Reminders: Send automated notifications when your subscription is expiring (within 10 days) or has expired.
- Service Improvement: Analyze usage patterns at an aggregate, anonymized level to improve our platform.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
- Fraud Prevention: Detect and prevent abuse, unauthorized access, and fraudulent activity.
We never use your data for advertising. Cinevora products are completely ad-free. Your contact information is never used to send promotional messages from third parties.
4 Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract Performance: Processing necessary to deliver the subscription service you have purchased or requested.
- Legitimate Interests: Processing for fraud prevention, security, and service improvement — where our interests don't override your rights.
- Legal Obligation: Processing required to comply with applicable laws and regulations.
- Consent: For any processing not covered above, we will ask for your explicit consent, which you may withdraw at any time.
5 Data Sharing & Third Parties
We take your privacy seriously. We do not sell, rent, or trade your personal data to any third party.
We may share your data in the following limited circumstances:
- Service Providers: Trusted third-party service providers who assist us in operating our platform (e.g., hosting providers, payment processors). These providers are bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority to disclose information.
- Business Transfer: In the unlikely event of a merger or acquisition, your data may be transferred to the successor entity, who will be bound by this privacy policy.
- With Your Consent: In any other circumstance, only with your explicit prior consent.
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All third-party service providers we work with are required to implement appropriate security measures and process your data only according to our instructions.
6 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|
| Active subscription data | Duration of subscription + 12 months |
| Expired subscription data | 12 months after expiry |
| Free trial requests | 6 months |
| Support communications | 24 months from last interaction |
| Technical/log data | 90 days (rolling) |
| Canceled subscription records | 6 months after cancellation |
After these periods, your data is securely deleted or anonymized. You may request earlier deletion at any time — see Your Rights below.
7 Your Privacy Rights
You have powerful rights over your personal data. We make it easy to exercise them:
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Right to Access
Request a copy of all personal data we hold about you.
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Right to Rectification
Correct any inaccurate or incomplete data we have.
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Right to Erasure
Request deletion of your personal data ("right to be forgotten").
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Right to Restrict
Limit how we process your data in certain circumstances.
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Right to Portability
Receive your data in a structured, machine-readable format.
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Right to Object
Object to processing based on legitimate interests.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. No fees apply for reasonable requests.
Easy Access: Subscribers can view and manage their subscription data directly through their
Client Space at any time.
8 Cookies & Tracking
Our website uses a minimal set of cookies to ensure proper functionality and improve your experience:
| Cookie Type | Purpose | Duration |
|---|
| Essential | Session management, security, basic functionality | Session / 30 days |
| Functional | Remembering your preferences (e.g., language, theme) | Up to 1 year |
| Analytics | Anonymous usage statistics to improve the site | Up to 2 years |
We do not use advertising cookies or cross-site tracking technologies. You can control cookie settings through your browser preferences.
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The Client Space uses localStorage and sessionStorage in your browser to maintain your login session. This data remains on your device and is never transmitted to third parties.
9 Data Security
We implement industry-standard security measures to protect your personal data:
- Encrypted storage — Sensitive data including passwords are stored using strong cryptographic hashing
- HTTPS encryption — All data transmitted between your browser and our servers is encrypted via TLS
- Access controls — Strict role-based access controls limit who can access your data internally
- Protected JSON store — Our data files are stored in protected server directories inaccessible to the public
- Regular security reviews — We regularly review and update our security practices
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While we take every reasonable precaution, no internet transmission is 100% secure. If you suspect unauthorized access to your account, contact us immediately at [email protected].
10 Children's Privacy
Cinevora's service is intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18.
If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information. If you believe we may have collected data from a minor, please contact us immediately.
11 Third-Party Links
Our website and communications may contain links to third-party websites, apps, or services (such as WhatsApp and Telegram). This Privacy Policy applies only to Cinevora's own services.
We are not responsible for the privacy practices of third-party services and encourage you to review their respective privacy policies before sharing any personal information with them.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify active subscribers via their preferred contact method (WhatsApp, Telegram, or Email)
- Display a notice on our website for a reasonable period after the change
Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
13 Contact & Data Protection
For any privacy-related questions, requests to exercise your rights, or concerns about how we handle your data, please contact us:
We aim to respond to all privacy-related inquiries within 5 minutes via WhatsApp or Telegram, and within 48 hours via email.