We believe you should never pay for something you're not happy with. Our refund policy is simple, transparent, and hassle-free — because your trust matters more than any subscription fee.
At Cinevora, we genuinely care about every person who walks through our door. We know you're trusting us with your entertainment — and that means a lot to us. This page exists to be completely transparent about how we handle refunds, why IPTV is a unique type of service, and most importantly — how we make sure you never need to ask for one.
We're not here to hide behind legal language or make things complicated. If something goes wrong, we want to fix it — fast, fairly, and with zero stress on your end.
This is the most important section on this page. Seriously. The best way to avoid any refund situation is to test Cinevora before you spend a single penny.
That's exactly why we offer a free 24-hour trial — no credit card, no commitment, no tricks. You get full access to our service on your device, in your home, on your internet connection. If it works great (and it usually does!), you subscribe with full confidence. If for any reason it doesn't fit your setup, you simply move on — no harm done.
Try Cinevora for 24 hours at zero cost. Test every channel, check the quality on your TV, phone, or tablet — make sure it's perfect for you before subscribing. This is the smartest way to shop.
🎁 Start My Free Trial NowWe strongly encourage every new visitor to use the free trial first. It's our way of putting our service on the line — because we're confident you'll love it, and we want you to feel that confidence too before committing.
We want to be upfront about something that's important to understand — not to scare you, but because transparency builds trust.
IPTV is a digital streaming service. Unlike a physical product you can return in the mail, once your subscription is activated, the service has been delivered to you. Your account credentials are created, your access is live, and our infrastructure is running specifically for you.
This is the same principle that applies to most digital services — think Netflix, Spotify, or any other streaming platform. The "product" is access to a live service, not a physical item you can ship back.
That said, we fully understand that every situation is different, and we'll always do our best to find a fair solution. Read on to see exactly when and how we handle refunds.
We take full responsibility when the problem is on our side. If Cinevora failed you — you won't pay for it. Here are the situations where a refund is absolutely valid:
We want to be honest with you here too. There are situations where, unfortunately, we're not able to offer a refund — and we'll explain exactly why so there are no surprises:
| Situation | Why It's Not Refundable | What We Can Do |
|---|---|---|
| Changed your mind | The service was delivered and working as described | Offer support or account credit in goodwill cases |
| Internet / ISP issues | Connection problems on your end are outside our control | Help troubleshoot and optimize your setup |
| Device incompatibility discovered after purchase | A 24h free trial was available to test compatibility first | Help find a compatible app or alternative device |
| Partially used subscription | Service was actively used for a portion of the period | Evaluate case-by-case and offer pro-rated credit |
| Account shared or misused | Violation of Terms & Conditions (1 device per account) | Advise on correct usage and offer a new compliant plan |
| Service worked but content disliked | Channel availability is listed before purchase | Share channels list and help find preferred content |
If you believe you qualify for a refund based on Section 4, the process is simple, quick, and stress-free. Here's how it works:
Honestly? Most refund requests we receive are solved before they become refunds. A quick message to our team is often all it takes to fix the issue completely.
Before submitting a refund request, we encourage you to:
Having an issue? Don't wait. Message us directly and our team will help you live, step by step. Most issues are fixed in under 10 minutes.
💬 Get Help on WhatsAppWe understand that sometimes customers turn to their bank or payment provider when they feel stuck. We'd always prefer you come to us first — we're faster, friendlier, and we actually want to resolve things properly.
However, please be aware that initiating a chargeback without first contacting us may result in:
For any refund requests, billing questions, or issues with your subscription — our team is here and ready. We respond fast, we're friendly, and we genuinely want to help.
We aim to respond to all refund and support inquiries within 5 minutes via WhatsApp or Telegram, and within 48 hours via email.